Stuck in an electrical safety course... bored out of my mind...
To High Sierra Luggage
To whom it may concern,
A year ago, I purchased a High Sierra 36" Drop-Bottom Wheeled Duffel for business use. I travel a great deal and found the bag well suited to my needs.
After my last trip, I got home from the airport to discover that the base of the bag was dragging on the ground rather than running on the wheels. Investigation of the problem revealed that the plastic shell that the wheels are moulded into has broken in three places.
I contacted your Australian Agent (I am in Western Australia) Samsonite who immediately referred me to your local repair agent in Western Australia (see the end of this email).
On briefly examining the bag, the agent declared that the damage was caused by baggage handlers and there was nothing they could do to help me other than sell me a new bag. I enquired firstly as to the status of the five year warranty advertised with the bag (which I still have, along with the receipt for the bag) and secondly as to whether the bag was suitable for airline travel.
I was assured that the bag WAS suitable for airline travel, just not covered for damage incurred during said travel.
Given that I must now purchase a new bag, must continue travelling by commercial airline and commercial airlines by definition will use baggage handlers I would be interested to hear why you think I should purchase my new bag from High Sierra or your agents.
To whom it may concern,
A year ago, I purchased a High Sierra 36" Drop-Bottom Wheeled Duffel for business use. I travel a great deal and found the bag well suited to my needs.
After my last trip, I got home from the airport to discover that the base of the bag was dragging on the ground rather than running on the wheels. Investigation of the problem revealed that the plastic shell that the wheels are moulded into has broken in three places.
I contacted your Australian Agent (I am in Western Australia) Samsonite who immediately referred me to your local repair agent in Western Australia (see the end of this email).
On briefly examining the bag, the agent declared that the damage was caused by baggage handlers and there was nothing they could do to help me other than sell me a new bag. I enquired firstly as to the status of the five year warranty advertised with the bag (which I still have, along with the receipt for the bag) and secondly as to whether the bag was suitable for airline travel.
I was assured that the bag WAS suitable for airline travel, just not covered for damage incurred during said travel.
Given that I must now purchase a new bag, must continue travelling by commercial airline and commercial airlines by definition will use baggage handlers I would be interested to hear why you think I should purchase my new bag from High Sierra or your agents.
Dear Virgin Mobile Accounts people,
I have TWO phone accounts with you.
My number is XXXXXXXXXXX
My wife’s number is XXXXXXXXXXXX
We have just received notice that the credit card (MY credit card) that is used for both accounts is about to expire.
So… I rang up to change both accounts to the new expiry date.
Your customer “service” staff proceeded to update MY account but refused to update my wife’s citing “privacy” laws. They couldn’t cite WHICH laws, just “privacy”. On asking to speak to a supervisor I was told someone would ring me back in 24-48 hours as the supervisor was engaged….. long meeting!!! I was then send to hold line oblivion.
So apparently, my wife can ring, or at least an unidentified female can, and as long as they have the PIN code, they can update the expiry date for MY credit card.
But I cannot. And yet I have the pin numbers and no one else, including my wife, does.
Maybe I should ring up in a falsetto voice?
Does this not seem just a little silly to you?
I don’t want to change anything except the expiry date on an account that I opened. I’d like to KEPP giving you money
You see, shortly that card paying my wife’s account will expire.
If you’d like to update it you can ring me on XXXXXXXX and I’ll be happy to help you. I know the address, account name, phone number and PIN number. I even have the credit card that the account is paid with.
I ASSUME you’d like to keep charging me for both phone accounts?
Give me a call!! I’d hate to give the business to Telstra!
All the Best
Alistair Day
XXXXXXXXXXX, WA
(Husband of XXXXXXXXX – owner of the rapidly expiring phone)
p.s. I went to great trouble to keep this missive light hearted. It will not go well with our relationship should you send me a cheery form letter. HUMAN BEINGS pease, using a phone. Phone’s are good! (who am I telling…. You should know right?)
Cheers
Al
I have TWO phone accounts with you.
My number is XXXXXXXXXXX
My wife’s number is XXXXXXXXXXXX
We have just received notice that the credit card (MY credit card) that is used for both accounts is about to expire.
So… I rang up to change both accounts to the new expiry date.
Your customer “service” staff proceeded to update MY account but refused to update my wife’s citing “privacy” laws. They couldn’t cite WHICH laws, just “privacy”. On asking to speak to a supervisor I was told someone would ring me back in 24-48 hours as the supervisor was engaged….. long meeting!!! I was then send to hold line oblivion.
So apparently, my wife can ring, or at least an unidentified female can, and as long as they have the PIN code, they can update the expiry date for MY credit card.
But I cannot. And yet I have the pin numbers and no one else, including my wife, does.
Maybe I should ring up in a falsetto voice?
Does this not seem just a little silly to you?
I don’t want to change anything except the expiry date on an account that I opened. I’d like to KEPP giving you money
You see, shortly that card paying my wife’s account will expire.
If you’d like to update it you can ring me on XXXXXXXX and I’ll be happy to help you. I know the address, account name, phone number and PIN number. I even have the credit card that the account is paid with.
I ASSUME you’d like to keep charging me for both phone accounts?
Give me a call!! I’d hate to give the business to Telstra!
All the Best
Alistair Day
XXXXXXXXXXX, WA
(Husband of XXXXXXXXX – owner of the rapidly expiring phone)
p.s. I went to great trouble to keep this missive light hearted. It will not go well with our relationship should you send me a cheery form letter. HUMAN BEINGS pease, using a phone. Phone’s are good! (who am I telling…. You should know right?)
Cheers
Al
- Got a tonne of firewood in today
- T just bought a new rain coat
...that oughta do it!
- T just bought a new rain coat
...that oughta do it!
- Mood:
cold
My grandfather died in the early hours of Sunday morning. He was ninety four and had been fading for some time. Sometime around 7am he drifted off in his sleep.
We should all be so lucky....
We should all be so lucky....
"But you know as well as I, patriotism is a word; and one that generally comes to mean either my country, right or wrong, which is infamous, or my country is always right, which is imbecile."
- Stephen Maturin, Master and Commander by Patrick O'Brian
- Stephen Maturin, Master and Commander by Patrick O'Brian
- Back is about 80% recovered. Minor relapse last night after I overdid the recovery thing yesterday. I have to drive a couple of thousand km next week, so I'm still taking it easy.
- Decided to cancel my preorder for the psp-go until the whole download issue is sorted out.
- Off to the bush again next week.
- Started planning fot holiday to Europe next year!
- Decided to cancel my preorder for the psp-go until the whole download issue is sorted out.
- Off to the bush again next week.
- Started planning fot holiday to Europe next year!
Moving the trailer onto the back of the car this morning I obviously pulled at the wrong angle and now I'm flat out with a pulled muscle in my back.
At the same time I'm trying to get ABC and SBS back on the lounge room telly. It's fine in my office, but disappears somwhere betweem there and the lounge antenna connection. I suspect the ceiling cable jubction box and a certain pair of possums.
Grrr..
At the same time I'm trying to get ABC and SBS back on the lounge room telly. It's fine in my office, but disappears somwhere betweem there and the lounge antenna connection. I suspect the ceiling cable jubction box and a certain pair of possums.
Grrr..
- Mood:
uncomfortable
1. Gutters repaired/removed.
2. Power points replaced.
3. Workshop sorted.
4. Hammock Poles posted (roll on summer!).
5. T's studio waterproofed.
6. Lights and new chopping block in woodshed.
2. Power points replaced.
3. Workshop sorted.
4. Hammock Poles posted (roll on summer!).
5. T's studio waterproofed.
6. Lights and new chopping block in woodshed.
